Support

We're here to help — and we take one thing especially seriously: doing everything we can so every letter you write reaches you on the date you chose.

Frequently asked

When will my letter be delivered?

On the date you chose when you sealed it — anywhere from a few days to ten years out. Delivery happens on our servers, so your letter can reach you even if you've changed phones or reinstalled the app. We send it by email, and by push notification if you have them on.

I didn't get a letter I was expecting.

First, check the spam or promotions folder of the email address on your account, and confirm that address is correct in the app. Still missing it? Email us at goldenapplicationdev@gmail.com with your account email and we'll track it down.

Can I read or edit a letter after I've sealed it?

No — and that's by design. Once a letter is sealed, its contents stay hidden until the delivery date, so your future self gets a genuine surprise. You can still see that the letter exists and when it's due to arrive.

What does "Private" mean when I write a letter?

A Private letter is end-to-end encrypted on your device — only you hold the key. We can't read it, and it's never sent to any AI. A Standard letter can optionally use writing prompts and the delivery-time companion. See our Privacy Policy for the full detail.

How do I manage or cancel my Premium subscription?

Subscriptions are billed through your App Store or Google Play account. Manage or cancel them in Settings → your name → Subscriptions (iOS) or the Play Store → Subscriptions (Android). A lifetime purchase is a one-time payment and never renews.

How do I delete my account or my data?

You can delete individual letters, or your entire account and all its data, from within the app under Settings → Delete account. If you've uninstalled the app or can't sign in there, use our account deletion page from any browser, or email us and we'll handle it. See the Privacy Policy for what's stored and your rights.

Still need help?

Email us at goldenapplicationdev@gmail.com. When it's about a delivery, include the email address on your account so we can find your letter faster.